Netflix Help Center Help. Restart your Android phone or tablet. Power off your Android phone or tablet by holding down the power button. Confirm that you want to turn off your Android.
Problems with logo, app loading, and storage optimization
Press the power button again to power your Android back on. Once your Android finishes turning on, try Netflix again. Clear the Netflix app data.
From the Home screen on your device, navigate to Settings. Select General. If you don't see General , continue to the next step.
Select Apps or Applications. If you don't see these selections, continue to the next step. Scroll down and select Netflix. Select Storage. Try Netflix again. Some Android devices do not have the option to clear Netflix app data. If you are unable to complete these steps, continue troubleshooting below. Reinstall the Netflix app. Open the Play Store app. Search for Netflix. Once in the Netflix app store page, select Uninstall. Restart your home network. Improve your Wi-Fi signal.
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity: Try a different internet connection. Some examples: Attempt to connect to a different Wi-Fi network in range of your device. Bring your device to a neighbor's or friend's house and attempt to stream. Problems with MicroSD card, highlighted buttons, shutting down, and more Issue: MicroSD card not recognized or not working Many of our readers have been having issues with their Fire tablets not recognizing their MicroSD card.
Problems with battery drain, storage optimization, MicroSD card, and more
Start by fully charging your Fire tablet with the original cable and charger, then hold down the Power button for 40 seconds to perform a force reset. Connect to a Wi-Fi network and leave your tablet alone for a while — it should automatically download and install any available updates. Turn your tablet off and remove the MicroSD card. Afterward, replace it carefully and try again. If you have a case on your tablet, then try removing it.
Take a look at the listed devices and make sure that your device is registered. However, they should be on for the MicroSD card by default. If nothing else works, then turn your tablet off, remove the MicroSD card, and slide it into your PC or laptop. Afterward, back up your files and reformat the card.
Tap Accessibility and double-tap the screen to open the Accessibility menu. This should disable both Screen Reader and Explore by Touch. You can also just hold down the power button continuously for 40 seconds to force a restart. It might be overheating. If it feels very warm to the touch, then try removing any case that might be on it, and give it time to cool down before you turn it on again.
Try using a different charger and cable to make sure the battery is being properly charged. Keyboard typing erratically Some owners have reported a strange issue with their Kindle Fire tablet where it fails to type correctly. First, you should try cleaning the touchscreen using a microfiber cloth. Try holding down the power button for 20 seconds to turn it off and then press the power button to turn it on again. Make sure your Kindle Fire is fully charged and repeat step 2.
Turn your router off and on again. Hold down the power button on your Kindle for 20 seconds and then turn it on again. Now register it again and see if that worked. Use an app like Dropbox to wirelessly transfer files. First of all, try turning both your Kindle hold down power for 20 seconds and your PC off and on again. Make sure that your Kindle Fire tablet is fully charged.
Try using a different USB cable. If you have another spare one, then try plugging it into a different USB port. Purple or blue haze on the screen Story continues. Contact Amazon or use the Mayday service and report the problem. If it is clearly noticeable, then you should be able to get a replacement. Overheating Some users have reported issues with the Kindle Fire HD overheating while playing games, watching movies, or surfing the web.
Try uninstalling apps one by one and testing to see if the problem is gone, or back up everything and perform a factory reset. You may have to contact Amazon and get a replacement tablet. Email is not working or not updating A number of users have struggled to get their email accounts working correctly on the Kindle Fire HD. Try a free third-party email app such as K-9 Mail or Kaiten Mail. Buy a third-party email app such as Enhanced Email. Possible solutions: Try rebooting the device by holding down the power button for 20 seconds and then tapping the power button again to turn it back on.
If you think the battery might be dead, then leave it to charge for an hour before you turning it back on. Hold down the power button for 20 seconds to power off and then try plugging in the charger. Make sure you are using the cable that you got with your Kindle Fire HD. A full charge should take 4 hours using the Amazon charger and cable.
18 major Kindle Fire problems, and how to fix them
If you are using another charger with a lower rating, then it will work, but it might take a lot longer and it can cause synchronization problems with the battery monitor, so it might not display accurately how much power the battery has left. Try the charger with another device to make sure it is working.
Now turn both of them back on again. Try rebooting the device by holding down the power button for 20 seconds and then tapping the power button to turn it back on. You can also just hold down the power button for 40 seconds until the tablet reboots. Before you start, make sure your Kindle Fire HD is fully charged and that you have backed up any precious files.
Troubleshoot Streaming Issues on your Android Device
Download the free Wi-fi Analyzer app and make sure that busy channels are not your problem. This will also reveal any signal strength issues. No sound through speakers or headphones Quite a few people have reported issues with the audio coming through the speakers or the headphones on both the Kindle Fire HD and HDX tablets.
Some cases appear to have a cut-out for the headphone jack, but it may, in fact, be too small; or, due to the design of the plug, it might prevent good contact. It is also possible you have a faulty jack or speakers. If you hear static or distortion, or you find that gently jiggling the headphone jack produces audio, then you might want to contact Amazon and find out about getting a replacement.
Pull down the notification shade and tap Brightness and then turn Auto-Brightness to Off. Hold down the power button for 20 seconds and then tap it to bring the tablet back to life and the problem may be resolved temporarily. If you have a case or cover then perhaps it is interfering with the brightness sensor.
You can also try manually setting the brightness to a specific level. Try the usual reboot, hold down the power button for 20 seconds and then tap it again to turn back on.
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Netflix is not working with Amazon Kindle Fire
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